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000 calls hit by Telstra cable lightning strike

000 calls hit by Telstra cable lightning strike

The outage has now also raised serious issues around the reliability of the triple-zero service as supported by Telstra, prompting Federal Communications Minister Mitch Fifield to demand answers from its boss Andy Penn.

UPDATE 9.20AM: TELSTRA has revealed a lightning strike is the cause of a major service outage across the country today.

"We're working to restore services ASAP and are sorry for service interruptions". "The police have been able to rapidly ensure we have enough staff to handle those calls, and divert and dispatch calls for assistance to all the agencies".

Emergency calls in three states are facing "intermittent interruptions" as a result of the breakage.

"If requiring assistance from any of the emergency services, members of the public are urged to contact Triple Zero ('000') in the first instance".

People facing emergencies are being told to call the Police Assistance Line - 131 444 - if they can't get through on triple-zero.

Emergency calls to the Western Australian police are reportedly going through, but there have been some reports of issues in calling St Johns Ambulance. Queensland has been unaffected.

Australia's incumbent telecommunications provider had similarly suffered a 4G outage in September a year ago, at the time saying it "very quickly" repaired the issue.

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The NSW Department of Justice said it experienced interruptions to its court registries and calls to the NSW Court Services Centre, but a department spokesman said phones were up and running again at 9.40am.

"We are aware some customers may be having difficulties with some of our services".

"We apologise for the inconvenience and have our teams working on this as a priority".

It's the telco's second outage in a week after its 4G voice network was affected on Tuesday.

A lightning strike has caused Telstra issues across the country.

Rachel Clun is a reporter at the Sydney Morning Herald.

Jennifer Duke writes about media and telecommunications.

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